Issabel Call Center - Make Callback Agent default - อันดามัน ซิสเต็มส์ บริการไอทีครบวงจร เซิร์ฟเวอร์ เน็ตเวิร์ก ไวร์เลส

Issabel call center makes “agent” the default menu selection in the gui to login with “Call Back Agent” is the secondary.

If you run a contact center that is primarily a callback, this is an extra step that you can get around by adjusting the following piece of code. My coworker Vince and HTML wizard had this engineered in minutes. A master of slick code.

This code clicks the “Callback Login” button automatically to make this screen the default one.
It saves agents in a center that is primarily “CallBack” agents the tedious step of clicking on this very small checkbox.

First edit this file:

/var/www/html/themes/tenant/_common/index.tpl

Scroll down to the </head> function and you’ll see the following:

{$HEADER_MODULES}
</head>
<body leftmargin=”0″ topmargin=”0″ marginwidth=”0″ marginheight=”0″ “class=”mainBody page-body” {$BODYPARAMS}>
<div class=”page-container”>

Insert the code in BOLD into this section and make it look like this:

{$HEADER_MODULES}

<script type=’text/javascript’>
function checkTheBox()
{
document.getElementById(“input_callback”).click();
document.getElementById(“input_callback”).checked=true;
}
</script>

</head>
<body leftmargin=”0″ topmargin=”0″ marginwidth=”0″ marginheight=”0″ onLoad=”checkTheBox()” class=”mainBody page-body” {$BODYPARAMS}>

Save your changes

Now go to your logon screen and test.

When you click on Agent Console, you will be taken directly to the CallBack Agent Screen.

Issabel Call Center – Make Callback Agent default

Issabel Call Center – Make Callback Agent default

ทิ้งคำตอบไว้ ยกเลิกการตอบ